Terms and conditions
💜 For NDIS Participants (Australia), our easy read service agreement and video are at https://makeiteasy.com.au/NDIS
Welcome to “Make it Easy” (“App”), an iOS and Android application developed by We Make it Easy Pty Ltd (“Developer”, “we”, “us”, or “our”). By using the App, you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please do not use the App.
1. Description of the App
1.1 Overview
“Make it Easy” is a mobile application that uses artificial intelligence to simplify and summarise text content. The App is provided on a limited free basis, and once downloaded, you will have access to its basic features.
1.2 Premium Options and Free Trial Period
Access to some services and/or additional features within the App (“Light” and “Pro” options) requires paid subscriptions. You will have an opportunity to try these options during the free trial period as provided on the signup screen. After the free trial period expires, an auto-renewing subscription period will start on a regular basis. Premium options are available during the whole free trial period.
1.3 Limitations and Disclaimers
The quality of the simplified text depends on the source material and may not always meet user expectations. The Developer is not responsible for the content of the simplified and abridged text. The App does not provide professional advice of any kind (e.g., health, legal, financial). Content produced by the App is for informational purposes only and may omit critical details. Users should not rely solely on the App’s outputs for decision-making and should seek professional advice when necessary.
1.4 The Text to Speech (TTS) voice/s you hear in the App are ai generated and are not human voices.
2. No Liability
2.1 Assumption of Risk
You acknowledge and agree that your use of the App is at your own risk.
2.2 Limitation of Liability
The Developer shall not be liable for any damages or losses resulting from your use of the App, including, but not limited to, any inaccuracies or omissions in the simplified text, loss of data or information, or any other consequence arising from your use of the App. Additionally, the Developer is not responsible for any downtime, crashes, or failures of the App, including issues related to the underlying AI processor or technical infrastructure.
2.3 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer rights you may have under the Australian Consumer Law (ACL) or any other applicable laws. You are entitled to certain guarantees regarding the provision of services, including that they are fit for purpose and provided with due care and skill.
3. Data Storage and Management
3.1 Storage
EasySnaps are stored on our secure servers in Australia for 30 days. After 30 days EasySnaps are permanently deleted.
3.2 Data Loss
If you reinstall the application or delete your data, your information and EasySnaps history may be lost.
3.3 Privacy Policy
The use of the App is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. The Privacy Policy is available within the App and on our website. By using the App, you consent to the practices described in the Privacy Policy.
3.4 Data Security
We implement reasonable measures to secure your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If third-party services are used to process or store your data, their terms and practices also apply. We do not allow your EasySnaps to be used for ai training purposes.
4. Research and Evaluation Use
4.1 Permission to Share Deidentified Data
You agree that we may share your deidentified data with a third party for research or evaluation purposes. Deidentified data means information that cannot reasonably identify you as an individual. This includes removing names, email addresses, phone numbers, account details, and any other personal information as defined under Australian privacy laws.
4.2 Purpose of Sharing Data
We may share deidentified data to help researchers, universities, or evaluators study how people use the App, how well the features work, and how we can improve accessibility and inclusion.
4.3 How We Protect Your Privacy
Before we share any data, we will take reasonable steps to make sure it is deidentified. Once data is deidentified, the information is no longer considered personal information under the Privacy Act 1988 (Cth).
4.4 No Sale of Personal Data
We will never sell your personal information. We will only share deidentified data for the purposes described in this section.
4.5 Right to Withdraw Consent
You can withdraw your permission at any time by emailing help@makeiteasy.com.au. If you withdraw your permission, we will not share any future data linked to your use of the App. This does not affect any deidentified data that was already shared before you withdrew your permission.
5. Subscriptions, In-App Purchases, and Renewals
5.1 Subscription Information and Pricing
When using the App, you can choose different subscription options. Subscription prices are in Australian dollars, may vary in countries other than Australia, and are subject to change without notice. You will have all necessary information about your subscription plan and the duration of the free trial period on the signup screen before the purchase.
5.2 Auto-Renewal and Cancellation
Your subscription will be automatically renewed within 24 hours before the current subscription ends. The auto-renew option can be turned off in your iTunes or Google Play Account Settings at least 24 hours before the end of the current period. Payment will be charged to your account at confirmation of purchase. No cancellation of the current subscription is allowed during the active subscription period.
5.3 Refund Policy
Refunds for subscriptions and in-app purchases will be provided in accordance with Australian Consumer Law, which may entitle you to a refund for services that are not fit for purpose, provided with due care, or do not match their description.
5.4 Unused Free Trial Periods
Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription, where applicable.
5.5 In-App Purchases
Certain services within the App may be available as an In-App Purchase.
5.6 Changes to Subscription Plans
We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time.
5.7 NDIS Claim Eligibility
The App’s cost may not be claimable under all NDIS plans. Participants and nominees should verify with the NDIS or their plan manager before making a purchase.
6. Intellectual Property
6.1 Ownership
All intellectual property rights, including trademarks and logos, generated by the App are owned by the Developer.
6.2 User Content
Users retain ownership of the text they upload to the App. The Developer does not claim ownership of the translated or summarised texts. By using the App, you grant us a non-exclusive, royalty-free license to use your uploaded content solely to operate and improve the App’s functionality, including training AI models.
7. Prohibited Uses
You agree not to use the App for:
- Any illegal activities or purposes.
- Attempting to hack, damage, or disrupt the App’s functionality.
- Uploading content that is defamatory, obscene, or infringes on the rights of others.
- Users are responsible for ensuring they have the right to translate and store content.
- Make It Easy does not endorse or facilitate copyright infringement.
- Make it Easy app is for personal use only.
8. Governing Law and Dispute Resolution
8.1 Governing Law
These Terms are governed by and construed in accordance with the laws of Australia.
8.2 Dispute Resolution
In the event of a dispute, you agree to first attempt to resolve the issue through informal negotiation by contacting us at help@makeiteasy.com.au. If the dispute cannot be resolved informally, it may be submitted to arbitration or mediation before proceeding to formal legal action.
8.3 NDIS Complaints
If you are an NDIS participant or nominee, you can complain to the NDIS Commission at https://www.ndiscommission.gov.au/complaints or call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged or you can use the National Relay Service: ask for 1800 035 544
9. Termination of Use
We reserve the right to suspend or terminate your access to the App at our sole discretion if you violate these Terms or engage in prohibited activities.
10. Modifications to the Terms of Use
10.1 Amendments
We reserve the right, at our sole discretion, to modify, amend, or update these Terms at any time.
These terms were last updated on 11/05/2025.
10.2 Accessibility of Updates
Any changes will be effective immediately upon posting the revised Terms on our website or in the App. We may notify users of significant changes via a popup or notification within the App.
11. Accessibility Features
The App includes accessibility features such as text-to-speech and Easy English support to ensure it is usable by a diverse range of users.
12. Force Majeure
The Developer shall not be held responsible for any failure or delay in performance caused by factors beyond our reasonable control, including natural disasters, cyberattacks, or service interruptions.
13. Contact Information
13.1 Communication
If you have any questions, comments, or concerns regarding these Terms or the App, please contact us at the following email address: info@MakeItEasy.com.au.
By using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
Terms of Use – Easy Read Version
😊 Welcome
- These rules explain how to use the “Make it easy” app.
- By using the app, you agree to follow these rules.
- If you do not agree, please do not use the app.
📱 About the App
What the app does
- The app makes reading easier by using artificial intelligence.
- It can simplify and summarise text for you.
- You can use some features for free.
- Other features need a paid subscription.
💳 Paid features and free trial
- You can try paid features for free during a trial period.
- After the trial, you need to pay for a subscription to keep using paid features.
- The app will automatically charge you when the free trial ends.
- You can stop the auto-renew by turning it off in your app store settings.
⚠️ Important information
- The app may not always simplify text perfectly.
- We are not responsible for mistakes in the simplified text.
- The app does not give professional advice, like health or legal advice.
- Always check with an expert if you need professional help.
- The voices used in Make it easy app are ai (computer) voices and are not human voices.
🛡️ No Responsibility
Your choice and risk
- Using the app is your decision and responsibility.
- We are not responsible if the app does not work as you expect.
- We are not responsible for:
- Problems caused by the app, like lost data
- The app not working, crashing, or being unavailable
✅ Australian consumer law
- Australian consumer law protects your rights.
- You are guaranteed that services will work as promised.
- Nothing in these rules takes away your rights under the law.
🗂️ Your Data
Where your data is stored
- We keep EasySnaps on very safe servers in Australia.
- These servers sit in a Tier 4 data centre.
- A Tier 4 data centre is the highest level of safety.
- We delete EasySnaps after 30 days.
💾 Data loss
- If you delete the app or its data, your information will be lost.
- We cannot restore deleted data.
🔒 Privacy and security
- We follow privacy rules and try to protect your information.
- However, no system is 100% secure.
- We are not responsible if someone else accesses your data.
- You can read our privacy policy in the app or on our website.
🧪 Research and Evaluation
📊 Using your information to help improve the app
🔍 What we may do
- We may use some information from the app to help university researchers learn about Make it easy.
- We only use deidentified information.
- This means the information cannot show who you are.
🧼 What deidentified means
We take out things like:
- Your name
- Your email
- Your phone number
- Your NDIS details
- Any other personal information
🎓 Why we do this
Researchers and universities may study:
- How well the app works
- What people use most
- How we can make the app better for everyone
This helps us improve accessibility and inclusion.
🌍 Sharing with others
- We may share deidentified information with trusted researchers in Australia.
- The information cannot show who you are.
🚫 We do not sell your data
- We will never sell or share your personal information.
- We only share deidentified information for research.
❌ You can say no
- You can tell us you do not want your information used for research.
- Email us at help@makeiteasy.com.au
- If you say no, we will stop using your future information.
- We cannot take back information already shared.
💸 Subscriptions and Payments
Subscription information
- You can pay to access extra features.
- Prices are in Australian dollars and may change without notice.
- You will see all subscription details before you buy.
🔄 Auto-renewal and cancellation
- Subscriptions automatically renew before they end.
- You can turn off auto-renew in your app store account settings.
- You cannot cancel a subscription after it starts.
💵 Refunds
- You can ask for a refund if the app does not work as promised.
- Refunds follow Australian consumer law.
⏳ Free trial rules
- If you buy a subscription, you lose any unused free trial days.
🛒 In-app purchases
- You can buy some features directly in the app.
📋 NDIS claims
- The app cost may not be covered by NDIS plans.
- Check with NDIS or your plan manager before you buy.
🧠 Ownership of Ideas
App ownership
- We own all the rights to the app, including logos and trademarks.
📝 Your content
- You own any text you upload to the app.
- We only use your text to make the app work better.
🚫 Things You Cannot Do
You must not use the app for:
- Illegal activities
- Hacking or damaging the app
- Sharing harmful or offensive content
- ✅ Users must have permission to translate and keep content.
- 🚫 Make It Easy does not support breaking copyright rules.
- 📱 Make It Easy is only for personal use.
⚖️ Australian laws and disputes
🗺️ Governing laws
- These rules follow Australian laws.
🤝 Resolving disputes
- If you have a complaint, you can email us at help@makeiteasy.com.au first.
- We will try to fix the problem.
- If you are an NDIS participant or nominee, you can complain to the NDIS Commission at https://www.ndiscommission.gov.au/complaints or call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged or you can use the National Relay Service: ask for 1800 035 544
Ending your use of the app
- We can stop you from using the app if you break these rules.
🔄 Changes to the rules
Updates
- We can change these rules at any time.
- We will tell you about big changes in the app or on our website.
🌍 Things beyond our control
- We are not responsible if the app does not work because of:
- Natural disasters
- Cyberattacks
- Problems with internet services
✉️ Contact us
- Please read our Frequently Asked Questions if you need help using the app.
- If you still have questions, email us at help@makeiteasy.com.au.
📖 Hard words glossary
🤖 Artificial intelligence
- A computer system that can think and learn like a person.
👑 Intellectual property
- Ideas or designs that someone owns, like logos or inventions.
🤝 Mediation
- A way to solve problems where an independent person helps both sides agree.
🏛️ Arbitration
- A way to solve problems where an independent person makes a final decision.
Easy English Terms of Use for "Make It Easy" App
👋 Welcome
- This document explains the rules for using the app.
- The app is called “Make It Easy”.
- It is made by “We Make It Easy Pty Ltd”.
📱 About the App
🛠 What the App Does
- The app makes text easier to understand.
- The app uses artificial intelligence (ai) to do this.
- You can download the app for free.
- The free version has basic features.
💰 Extra Features and Subscriptions
- You can pay for extra features called “Premium” or “Pro”.
- You can try these extra features during a free trial.
- After the free trial, you must pay for a subscription.
- The subscription will renew automatically.
⚠️ Important Limits
- The app may not simplify text as you expect.
- The app does not give professional advice (like legal, or money or health advice).
- The app’s text might miss important details.
- Do not use the app alone to make big decisions.
- Always talk to a professional if you need help.
⚠️ No Liability
🤔 Your Responsibility
- You use the app at your own risk.
🛑 Our Limits
- We are not responsible if the app:
- Makes mistakes.
- Misses details in the text.
- Loses your information.
- We are not responsible if the app crashes or does not work.
🏛 Your Consumer Rights
- Australian law protects your consumer rights.
- This means we must:
- Make sure the app works for its purpose.
- Provide the app with care and skill.
💾 Data Storage and Privacy
📂 Where Your Data Is Stored
🔒We keep EasySnaps on very safe servers.
📍These servers are in Australia.
🏢 They are in a Tier 4 data centre.
🛡️ Tier 4 is the safest level.
🗑️ We delete EasySnaps after 30 days.
🗑 Data Loss
- If you delete the app or your data, it is gone.
- You cannot get it back it later.
🔒 Privacy Policy
- We have a privacy policy.
- It says how we look after your personal information.
🔐 Data Security
- We do our best to protect your information.
- No system is 100% safe, so we cannot guarantee total security.
- If we use other companies to help, their rules also apply.
📊 Using your information for research
🧼 What we use
🧠 We use app information to learn how people use the app.
🙈 We only use information that does not show who you are.
🧽 We take away your name.
📧 We take away your email.
📱 We take away your phone number.
🧾 We take away your NDIS details.
🔒 We take all other personal things.
👤 After this, the information cannot show it is you.
🎓 Why we do this
👩🔬 We may share this safe information with researchers.
🏫 We may share it with universities.
🕵️ We may share it with teams who check the app.
👍 They find out what works well in the app.
🔧 They find out what needs to be better.
👨👩👧👦 They find ways to make the app easier for all people.
🌍 Sharing safely
🇦🇺 We may share this safe information in Australia.
🕵️♀️ The information never shows who you are.
🚫 We do not sell or share your information
❌ You can say no
🙅 You can say you do not want your information used.
📧 Email help@makeiteasy.com.au to tell us.
🛑 If you say no, we stop using your future information.
⏳ We cannot take back information already shared.
💳 Subscriptions, Purchases, and Refunds
💵 Prices
- Subscriptions are priced in Australian dollars.
- Prices may change without warning.
- You can see your plan details before purchase.
🔄 Auto-Renewals and Cancellations
- Subscriptions renew automatically.
- You can turn off auto-renew in your account settings at least 24 hours before the current subscription ends.
💸 Refunds
- We follow Australian Consumer Law for refunds.
- You can get a refund if the app:
- Does not work as promised.
- Is not provided with care and skill.
❌ Unused Free Trial
- If you pay for a subscription, your free plan ends.
🛍 In-App Purchases
- Some services can be bought as in-app purchases.
⚠️ NDIS Information
- The app might not be claimable under all NDIS plans.
- Check with NDIS or your plan manager before buying.
💡 Intellectual Property
🔑 Who Owns What
- We own the app, logos, and trademarks.
- You own the text you upload to the app and your EasySnaps.
🛠 How We Use Your Text
- By using the app, you give us permission to:
- Use your text to make the app work better.
- Improve our AI technology.
🚫 Prohibited Uses
You agree not to:
- Use the app for illegal things.
- Try to hack or break the app.
- Upload content that is offensive or breaks copyright rules.
- ✅ Users must have permission to translate and keep content.
- 🚫 Make It Easy does not support breaking copyright rules.
- 📱 Make It Easy is only for personal use.
⚖️ Governing Law and Disputes
🏛 Australian Law
- These rules follow Australian laws.
🤝 Fixing Problems
- If you have a problem, email us at help@makeiteasy.com.au.
- We will try to fix it with you.
- If we cannot, disputes may go to mediation or court.
- If you are an NDIS participant or nominee, you can complain to the NDIS Commission at https://www.ndiscommission.gov.au/complaints or call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged or you can use the National Relay Service: ask for 1800 035 544
⛔ Ending Use of the App
- We can stop your access to the app if you break these rules.
📝 Changes to the Terms
📅 Updates
- We can update these rules at any time.
- New rules apply straight after we post them.
- We will tell you about important changes.
🌩 Force Majeure
We are not responsible if the app does not work because of:
- Natural disasters.
- Cyberattacks.
- Other events we can not control.
📧 Contact Information
- Please read our Frequently Asked Questions if you need support using the app.
- If you still have questions, email us at help@makeiteasy.com.au.
